How can I join the PTLB Community Club?

As soon as you have registered your account, you officially become a member of our PTLB Community Club program. By creating an account you are also accepting marketing and communications via Club emails.

What are the coins I earn and what can I get with them?

You can use coins as a virtual currency to redeem discounts. Visit the earn coins section to find out exactly what we have reserved for you. Accumulating points also allows you to reach higher levels and unlock higher rewards.

How can I redeem my discount codes?

Every time you make a purchase on you earn coins that you can use to redeem rewards. Open the pop-up at the bottom right and click on Rewards and if you have enough points you can get the prize. The code will be automatically generated on the screen and will be ready for you to copy and paste into the "discount voucher" box on the checkout page.

Can I cancel my rewards if I decide not to use them or accidentally redeem them?

Active rewards expire if they are not redeemed and points are returned to your points balance. Note that this can take up to 12 hours.

Is it possible to be demoted from a level by refunding the coins?

Members cannot be relegated from a level if they redeem coins that take them below a level threshold. Once you reach the rank on a level you will never be able to go back is demote from the earned level.

What is the difference between active coins and lifetime coins?

Active coins are the total number of coins earned in the last 12 months and can be used to redeem prizes in the Reward section.

Where can I check my balance?

Simply log in to your account and open the pop-up at the bottom right, your current coins balance will be displayed right there.

Do my coins expire?

Yes, active coins expire after 12 months from the last purchase.

What should I do if I think there is an error in the balance of my coins?

If you feel your points balance is incorrect, please contact our team by email at or on whatsapp at +39 346 359 9734


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