FAQ

Buying from Pantalón Brand Online Store is fast and immediate. You can complete a purchase without registering. However, we recommend that you create an account to access exclusive areas and services dedicated to our customers.

Search items: You can freely consult our catalog by selecting the category of your interest from the navigation menu; to make your search more accurate, use filters or internal search of the site.

Product information: In each product sheet you can see all the information related to the item (description, composition, measures, fit) and, by clicking on the product image, enlarge it to view all the details.

How to buy: To buy a product on Pantalón Brand Online Store:
1. from the product sheet, select the colour and size of the item from the available combinations;
2. add product to cart;
3. if you decide to continue shopping, you can view the contents of your shopping cart at any time by clicking on the icon at the top right of the screen;
4. click on the cart icon and decide when to proceed with the order;
5. if you are a registered user you can login or continue as a guest and enter the shipping address and optionally also the billing address;
6. select a desired shipping type and payment method;
7. enter the payment information;
8. Check that the information entered is correct and click on "Complete order"

Within a few minutes a thank you message in the middle of the page will inform you that the purchase procedure has been completed successfully. Finally, you will receive a confirmation email containing your order details.

The discount code is provided to take advantage of special promotions. We often send promotional codes to customers who subscribe to our Newsletter at particular events.

If you have received a promotional code, all you have to do is insert it in the order completion page: the discount will be calculated and displayed automatically.
Please check that the discount has been applied before completing the purchase.
Remember to enter the promo code when completing the order because it will not be possible to add it later.
If your code doesn’t work after checking, please contact us at info@pantalonbrand.com or on whatsapp on +39 3463599734. We also remind you that promotions and discounts in some cases are not cumulative or are not valid for certain categories of products; check the conditions of the promotion on the communication received.

Standard order delivery takes place on average from 2 to 5 working days from the shipment of the order in Italy*, from 3 to 7 working days in Europe and within 10 working days for all other destinations in the world**.
If the Express service is available, the delivery will be made within 1-3 working days from the shipment of the order to all destinations.

All orders are processed automatically, so it is not possible to change shipping and delivery times.
Carriers do not deliver on Saturdays, Sundays and public holidays; delivery times may be delayed in case of Italian holidays. For deliveries to non-EEC countries, customs clearance procedures may cause delays beyond our original delivery estimates.

The courier will make two attempts at delivery and, in case of no reception, will leave the package at the TNT, BRT or SDA headquarters.

*=5 days for Islands, Calabria and disadvantaged areas
**=Goods stopped at customs

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We are committed to respecting the expected delivery times, but during the most demanding periods (sales, holidays), the timing may vary slightly. In addition, sporadic technical updates to our operating system, or causes of force majeure (such as particularly unfavourable weather conditions) may make certain delivery services temporarily unavailable or affect the time limit for placing an order as well as the estimated delivery times. Nevertheless, we want to assure you that we will continue to strive to limit these changes as much as possible.

ITALY (including islands), Vatican City, Republic of San Marino: €5 standard, €7 express; Free from €100.

International shipments:

EUROPE and UK: €10 Standard; €12 Express; Free from €150.00
SWITZERLAND: €15 Standard; €17 Express; Free from €150
USA and CANADA: €30 Standard;
REST OF THE WORLD: €50

All orders are sent with a traceable shipping service. Once the package is shipped, we will send you a confirmation email containing the link to track the progress of your package.
After 24 hours from sending the order you can follow the shipping status by accessing the tracking page.

If the order has been placed correctly and is confirmed, you will automatically be redirected to the confirmation page where you will find your order number. You will also be sent an email with all the details.

If you are a registered user, access your Account reserved area to view the status of your order in the My Orders section.
If you are not registered, you will still receive an email when the order will be processed from our warehouse with a link to track the shipment.

Unfortunately no, you cannot choose specific time and day. However, you can try to contact your local courier directly to arrange a possible delivery date.

Once the order is completed, it is no longer possible to modify or cancel it.
It will be necessary to wait for the delivery and proceed with the possible return and/or exchange. To exercise the return for withdrawal see the instructions on our page Returns and Refunds.

To change the shipping address of an order you must contact us within 1 hour of the purchase by email to info@pantalonbrand.com, or on Whatsapp on +39 3463599734.

If the package has already been processed, it will take more time to receive it as the courier must be contacted and notified of the new address.

You will not have to pay customs duties or import taxes for orders shipped to Italy or the rest of the European Union.

For all shipments from or to countries outside the European Union, the recipient is responsible for all import taxes, customs taxes, and local taxes imposed by the country in which the shipment is made.
The payment of these fees is essential to allow customs clearance of the order.
It is not possible to calculate the exact amount to pay for taxes and duties, so please check them before placing an order.

We are so sorry if you have received a defective product and will help you solve the problem as quickly as possible.
The first thing to do as soon as you find out the defect is to contact us at info@pantalonbrand.com and provide us with as many details as possible (order number, which item is defective, what is the defect, etc.).
A Customer Service member will find a solution and respond to your request as soon as possible.

At Pantalón Brand Online Store you can make payment with: credit card, debit card or prepaid card belonging to any international circuit, PayPal, Apple Pay, Google Pay, American Express, Satispay, Klarna and Cryptocurrencies.

Security is extremely important to us, so we want you to know that your information will be encrypted and secure. At Pantalón Brand Online Store every purchase is made with maximum security thanks to the use of certified secure servers and the adoption of the most advanced encryption systems (SSL). All transactions are processed by a secure online payment gateway that transfers payment information via the highest security standard, in encrypted form: your credit card data will be totally unreadable to third parties. We also only use secure connections, as shown by the prefix "https" and the padlock symbol that appear in the address bar of the browser. To protect your credit card purchases, each order will be required to enter the security code CVV2/CVC2/CID.
We also take the risk of fraud seriously, all credit and debit card payments are subject to validation and authorization by both us and your credit institution.
Our payment department will carry out fraud checks before approving the transaction and, for your protection, may contact you for further details before confirming the order.

On Mastercard and Visa cards, the security code is a 3-digit number on the back of the card near the space reserved for the holder’s signature. On American Express cards the security code is placed on the front of the card and consists of 4 digits.

In each product sheet it is possible to consult a short description showing the composition of the garment.

To make sure your items last a long time, always check the label on your item and contact us for more details.

To help you choose your size correctly, see the product sheet of the item you want: you will see all the information about the fit.

Creating an account is simple and free!
You can click this link, enter the required information and choose a password.
Registered users can save their favorite products in the wishlist, access all the information related to orders and returns and participate in the PTLB Comunity Club, the program points signed Pantalón Brand.

You don’t need to be registered to buy, but you won’t be able to view orders placed in your private area.

To recover your password just access the following link and enter the email address with which you are registered.
You will receive an email that will allow you to save a new password linked to your Account.

To change your data, log in to your Account by entering email and password and clicking on "Edit" you can update the data you want.

The costs of the return are charged to the final customer.

You can only return/exchange unwashed, unworn or damaged items within 14 days from the date you received the package. To request a return, simply visit our RETURNS CENTER.

If you have changed your mind about your purchase or if you need to change the size, book a return HERE .

1) Enter your order number and the email address with which you made it;

2. Follow the instructions and select the items you want to return;

3. Once your return request has been accepted, you will receive a confirmation email with the guidelines for returning the package.

If you have found an irregularity in the order received (failed product, item different from the one ordered) send an email to info@pantalonbrand.com following these instructions:

Indicate the order number and the problem encountered in the subject of the email;

Describe the irregularity in the body of the email;

Please attach clear photographic evidence of the defect or incorrect product.

You will be contacted within 24/48h by our customer service to solve the problem and to organize the collection of the non-compliant item through our courier. Once the date and place of collection have been established, a waybill will be sent to you via email containing the tracking number of the shipment which you will need to print and apply to the package before delivery to the courier.

Depending on the shipping method you used, it can take up to 15 working days (excluding Saturdays, Sundays and public holidays) for your return to reach our warehouse. Once received, we will send you an email to confirm the refund.
All refunds will automatically be issued to the payment method used to place the order. The amount will be back in your account in 5-7 business days depending on your bank's processing times.

All returned items will be refunded to the same payment method used for the purchase (credit card, paypal, etc).
When an order (or any part thereof) is returned, we will only refund the price paid for the items and not any shipping charges, duties etc. unless the entire order has defects.

For security reasons we cannot refund you on a card other than the purchase card.

You can subscribe to this link, by entering your email address, or directly when registering for "My Account".

If you no longer wish to receive our newsletter, click on the unsubscribe link at the bottom of each of our emails.
It may take up to 7 days for this change to take effect.
If you change your mind in the future, you can sign up again simply by following the instructions listed above.